Erratic Fibre 65 speed and constant dropouts

[joneeboy]

Hello,

For several weeks now my internet speed has been very erratic fluctuating from less than 10mbps to under 32Mbps at best with no stability. I've run several TT line checks which have reported no fault, disconnected the router twice for 30 mins to reset - which restores a good speed only for it to drop out again later - as well as quick restarts to restore the connection. 

This is now happening more and more regularly and when it is working the average speed is around 26mbps, causing buffering on my TV box - connected with powerline adapters - and occasionally no streaming. Over the last week the router has completely dropped out and won't reconnect without a hard restart.

This has happened in the past and was rectified with a replacement router. Assistance please.

[Chris-TalkTalk]

No problem 🙂

[joneeboy]

Many thanks.

[Chris-TalkTalk]

Hi joneeboy,

I've booked the earliest appointment available - March 10 2023, AM -  please let us know how you get on

Thanks

Chris

[joneeboy]

Completed

[Debbie-TalkTalk]

Hi joneeboy

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

Thanks

Debbie

[joneeboy]

Tested wi-fi, wired with powerline adapters and wired without. None are good and hopefully this proves there's a problem..

Wi-fi Wired with powerline Wired without powerline

[Chris-TalkTalk]

Ok thanks 

[joneeboy]

I will test to make sure.

[Chris-TalkTalk]

If your confident it's not a problem with wireless connectivity I can confirm some details with you now and book the engineer. Please let me know if you'd like to go ahead now or wait to test

Chris

[joneeboy]

I'll see what I can do, however, five days ago you appeared to be ready to send an engineer if I confirmed it didn't have anything to do with my phone line. Now it appears that I need to prove there's a problem, which I've told you about and documented.

[Chris-TalkTalk]

OK thanks, if you can confirm that wired devices are also affected we can arrange an engineer visit

Chris 

[joneeboy]

Later perhaps when I'm at home. Needless to say, when this wi-fi test was taken my TV, which is wired, was buffering and took ages to connect.

[Chris-TalkTalk]

OK thanks. Are you able to test on a wired device to help rule out any wifi connectivity issues

Chris

[joneeboy]

This was taken over wi-fi as were the others. It tends to be evening times when this happens although at the start of this thread it could be happening at any time and, as you're aware, be accompanied by complete drop-outs. 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line which is clear and the sync speed looks consistent. Can I just confirm, was this last test run when connected wired? Does it only seem to be of an evening when this happens?

Thanks

[joneeboy]

A massive drop this evening to 4Mbps with the same conditions as previous tests.

Tuesday evening

[Michelle-TalkTalk]

Morning,

Ok thank you for confirming and please let us know if the speeds do drop again.

Thanks

[joneeboy]

They dropped a little but better than they have been previously.

[Michelle-TalkTalk]

Morning,

Thanks for confirming and also for the update. Were the speeds also ok last night too?

Thanks

[joneeboy]

There's a dialling tone and no noise on the line, unplugging the phone made no difference.

Since Friday evening the speed seems to have settled down and is more consistent than before - I don't know if you have made any changes at your end? See screenshots of speed tests taken on Friday and today just for info. I'll test again this evening.

Friday 3rdSunday 5th