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FIbre Support

Get expert support with your Fibre connection.

Fibre 500 with digital voice VOIP with Hub 3

Mikeyoo
First Timer
Private Message TalkTalk

on ‎29-12-2025 04:59 PM

Message 4 of 4

Had Fibre 500 with digital voice VOIP and Hub 3 installed 9th December 2025, but the digital voice has not worked since installation, and still not working to date. Original landline (copper wire) now disconnected. No Landline at all since 11th December. Had two Openreach Engineers visit, plus a talk talk engineer who visited 27th December. Been advised all the equipment is sound but needs activating at the Talk Talk end. Call back promised today but did not materialise.

£9.98 daily rate of auto compensation (Unable to make or receive calls) racking up on a daily basis,  now stands at £189.62 but need my landline. Anyone else had this scenario? 

Many Thanks

 

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3 REPLIES 3

nambuso-TT
Support Team
Staff
Private Message

on ‎30-12-2025 07:00 AM

Message 1 of 4

Hi there @Mikeyoo I amvery sorry to hear this. I will look into this for you.

Gliwmaeden2
Community Star
Private Message TalkTalk

‎29-12-2025 05:19 PM - edited ‎29-12-2025 05:21 PM

Message 2 of 4

@Mikeyoo the days automatic compensation covers will be slightly less as they allow engineers fully 2 days after the report of a fault. They also don't include that first weekend as not "working days".

 

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See this article for all aspects of automatic compensation:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/About_your_auto_com...

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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ferguson
Community Star
Private Message TalkTalk

on ‎29-12-2025 05:02 PM

Message 3 of 4

Unfortunately the support team here cannot help with Full Fibre and VoIP issues, you will need to persevere with customer services directly. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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