@ocasaenva, you must return to the message board and click on start a topic to post your own thread.
To complete your community forum profile details, go via your avatar/name; settings; personal information. SAVE CHANGES.
You will need to check your current minimum guaranteed speed for your contract. It may be that starting up a new contract in the new property, the capacity of the line was different from your previous home. Staff can look into this for you.
However, if your line is not capable of handling Fibre65 speeds, and if you should have been set up with Fibre35, there's usually very little difference in price, if any.
Speeds are specific to your line and advertised speeds reflect an average, not your specific line's capabilities. Upload speeds are also not guaranteed.
In the Service Status Dashboard, you should be able to find your way to check your speed and your Minimum Guaranteed Speed via My Connection.
By taking out the new contract you also saved yourself a £60.00 Home Move fee. Check on My Account for the end of contract date.
Take care to post accurate dates etc. on here. In the above you say you were put on a 12 month contract in August 2021. If that is the case, it would mean that you are currently out of contract anyway.....
Gliwmaeden2, a fellow customer.
