Fibre Upgrade doesn't work

[ZRiverz]

Hey there, We had our broadband upgraded to fibre 2 weeks ago however it has never worked. The engineers told us to give it 20 minutes however it still does not work. When everything is connected our router will just alternate between orange and white light continuously and we have no internet connection. Any help would be appreciated, thanks. 

[Anonymous]

Hello,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number/FTTP order number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

I'll re-escalate this thread for you  - please keep in touch to follow up during the week. 

Staff will be back from Monday. 

[ZRiverz]

I apologize for the late response, i believe its the WI-FI hub router. All lights are green on the ONT when its connected

Thanks 

ps. sorry again

[Anonymous]

Morning,

I'm sorry to hear this. What lights are currently on the ONT and which make and model of router do you have please?

Thanks

[Gliwmaeden2]

Please complete your community forum profile, @ZRiverz, for staff to identify your account. They'll reply during the week. 

Go via your avatar/name; settings; Personal Information. Any extra information goes in Private Notes, at the end of that section. 

SAVE CHANGES.