Line Reset
on 11-03-2023 12:09 PM
Message 3 of 3
I had a problem with my line and my internet was disconnected for some time today. It is now up and running but only at 18MBS. I normally get about 60. Could someone please reset for me ?
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2 REPLIES 2
on 13-03-2023 07:13 AM
Message 1 of 3
Morning,
I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault and the sync speed looks ok. How is the speed at the moment? Did you try powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speeds?
Thanks
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on 11-03-2023 12:13 PM
Message 2 of 3
Staff will be back on Monday, @Kssquared.
You could try leaving the router off for 30 minutes and it may start a new session after that.
Thereafter leave it on until staff pick up this thread after the weekend.
Gliwmaeden2, a fellow customer.
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