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FIbre Support

Get expert support with your Fibre connection.

Line Reset

Kssquared
Conversation Starter
Private Message

on ‎11-03-2023 12:09 PM

Message 3 of 3

I had a problem with my line and my internet was disconnected for some time today. It is now up and running but only at 18MBS. I normally get about 60. Could someone please reset for me ?

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎13-03-2023 07:13 AM

Message 1 of 3

Morning,

 

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault and the sync speed looks ok. How is the speed at the moment? Did you try powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speeds?

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎11-03-2023 12:13 PM

Message 2 of 3

Staff will be back on Monday, @Kssquared.

 

You could try leaving the router off for 30 minutes and it may start a new session after that.

 

Thereafter leave it on until staff pick up this thread after the weekend. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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