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FIbre Support

Get expert support with your Fibre connection.

Line Reset

Kssquared
Conversation Starter
Private Message

on ‎11-03-2023 12:09 PM

Message 3 of 3

I had a problem with my line and my internet was disconnected for some time today. It is now up and running but only at 18MBS. I normally get about 60. Could someone please reset for me ?

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎13-03-2023 07:13 AM

Message 1 of 3

Morning,

 

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault and the sync speed looks ok. How is the speed at the moment? Did you try powering down the router for a full 30 minutes as this will reset the current session and can often increase the throughput speeds?

 

Thanks

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎11-03-2023 12:13 PM

Message 2 of 3

Staff will be back on Monday, @Kssquared.

 

You could try leaving the router off for 30 minutes and it may start a new session after that.

 

Thereafter leave it on until staff pick up this thread after the weekend. 

Gliwmaeden2, a fellow customer.
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