HG635 router disconnecting, weird wifi appearing and logs and configurations not reliable

[alesig]

Hi, I would really appreaciate some help because I struggle to understand what is going on with my router.

My router is a HG635, v1.14t and it'is acting very weirdly.

- I have seen logs with timestamp 00:01:21 01/01/2010 some of them with warning intrusions and WAN connections.

- Some configuration is definitely changed without me doing anything, for example the subnet mask has been changed and I think also the ALG configuration and I am sure other few things.

- I started noticing some complete drop in the wifi connection which disappeared and a different wifi came up with the same name as mine or with a "2" added at the name and sometimes open, so I stopped all my devices from autoconnecting and I was able to reconnect to the correct one only after a restart of the router.

It all seems very weird and I am really concerned about my online safety.

I can provide any further information and screenshot.

Many thanks for the help.

[Debbie-TalkTalk]

Hi alesig

That's great news, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[alesig]

Hi Michelle,

connection is stable, no issues so far, thanks!

[Michelle-TalkTalk]

Hi alesig,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

No problem. Have a lovely day 🙂

Michelle

[alesig]

Many thanks Michelle!

[Michelle-TalkTalk]

Morning,

Thanks for confirming and we'll check back in with you later in the week just to ensure that everything has remained stable.

Thanks

Michelle 🙂

[alesig]

Hi Debbie,

I plugged in the new cables (not the filter because I do not use a phone) and the router connection seems stable, thanks.

[Debbie-TalkTalk]

Hi alesig

That's great. Please can you connect the new router in your usual set up but also use the new cables and filter.

Please let us know how the connection compares.

Thanks

Debbie

[alesig]

Hi Debbie,

yes I received it, many thanks!

Is there any particular setup I need to do?

[Debbie-TalkTalk]

Hi alesig

Have you received the replacement router?

[Debbie-TalkTalk]

Hi alesig

Thanks for your reply.

No it will be fine to use your current router until the replacement arrives.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks again.

Debbie

[alesig]

Hi Debbie,

thank you for your help.

Yes please that would be really helpful.

Is there any concern in using the current router now?

Many thanks

[Debbie-TalkTalk]

Hi alesig

Are you happy for me to send a replacement router?

Thanks @KeithFrench

[KeithFrench]

I think the first thing to do is update the router. I have asked one of TalkTalk's support to pick your thread up and replace it for you.

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