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FIbre Support

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Impossible to contact support

Roman4
First Timer
Private Message TalkTalk
Message 2 of 2

Fault reported on 23rd Feb - Router has constant amber light on reboot, even after switching off from mains after 30 mins. - connection report indicates a fault with router (FAST 5364) - no response from TalkTalk after 4+ days, luckily I am currently using another router, which also has a problem but at least I have limited connection, this indicates that original router is faulty - I need a replacement router ASAP, 4 days without a response is not acceptable, troubleshooting guides lead to live chat links which do not work - hopefully by posting this, someone from support will actually contact me & resolve the issue.

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi Roman4

 

Apologies for this.

 

I have ordered the replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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