Internet not connected

[AndreaS4]

The modem failure to connect show the red light since hours. Cables are Ok i can't find any help on the website here. Help me please

[Philile-TT]

@AndreaS4 are you currently chatting or speaking to someone from TalkTalk? 

[Philile-TT]

I will have to run a diagnostics test. Are you at home where the TalkTalk services are installed? 

[AndreaS4]

Still not working. The router is a Sagemcom-FAST5364.

[Philile-TT]

@AndreaS4 are you still unable to connect? 

[Gliwmaeden2]

Is that Full Fibre or FTTC, as there are Fibre65 packages for both, @AndreaS4?

Is it a Sagemcom router? Other - if so, what?

Need more detail. 

[AndreaS4]

Package is fibre 65 today still not working the modem not even trying to connect 

[Gliwmaeden2]

Which package are you on, @AndreaS4, and which router are you using?

Helpful to give a few more details to get support started, but staff will not be back on here before c 8am.

You'll need to check back on here during the day to respond to staff at home when they are trying to diagnose the problem for you.