Which package are you on, @AndreaS4, and which router are you using?
Helpful to give a few more details to get support started, but staff will not be back on here before c 8am.
You'll need to check back on here during the day to respond to staff at home when they are trying to diagnose the problem for you.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
