Keep getting charged late payment fee

[Marysonuga]

Keep getting charged a late payment fee but the website is never working for me to make a payment 

[Philile-TT]

Hi there @Marysonuga I am sorry to hear that you have been having trouble with making payments online. That a good suggestion by @Divsec you should consider setting up direct debit or use the automated line to make payment. The automated 24-hour payment line is 0345 1720 040.

[Divsec]

Hi @Marysonuga your post has been escalated and you should hear soon.

If it were possible for you, you could set up a direct debit?