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FIbre Support

Get expert support with your Fibre connection.

Large ping spikes and packet loss

hurdledurdle
First Timer
Private Message

on ‎12-04-2020 01:43 PM

Message 2 of 2

Recently having terrible connection issues. Sometimes connection is reasonably stable at 34ms only to spike randomly to 120+ms or even lose the packet completely (picture attached). Other times the ping is incredibly high (220ms) and jittery (+-100ms) even at offpeak times.
The issues appeared sometime in the last week. Common fixes like rebooting the router and switching to a wired connection had no effect.


Any help would be greatly appreciated. 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎21-04-2020 11:54 AM

Message 1 of 2

Hi hurdledurdle

 

I'm sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

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