Get expert support with your Fibre connection.
16-09-2025 08:48 PM - edited 16-09-2025 08:52 PM
Over the last two days my connection has been intermittent and when reconnecting drops to a lower speed.It is currently 6.2 download which is below the guaranteed minimum of 8.0.I have rebooted the router for 30 minutes. It reconnects sometimes with a better speed and then drops.I have tried Live Chat but cannot get to chat to any one but the Virtual Assistant.
on 17-09-2025 08:02 AM
@Yorky678 kindly accept my sincere apologies for the inconvenience caused, I will assist you with this. Are you currently at home where the TalkTalk services are installed?
on 16-09-2025 09:04 PM
OK, let's see what the support team make of it when they pick this up.
on 16-09-2025 09:00 PM
There is no problem with the landline. When I go to my TalkTalk account it indicates that no fault can be found and everything is fine.
on 16-09-2025 08:56 PM
Have you noticed any issues with your voice service, such as noise on the line? Subject to that, this has been flagged up to the support team and you should expect a response from them on here tomorrow.