cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

FIbre Support

Get expert support with your Fibre connection.

Loss of Fibre 35 connection & intermittent speed.

Yorky678
Conversation Starter
Private Message TalkTalk
Message 45 of 45

Over the last two days my connection has been intermittent  and when reconnecting drops to a lower speed.It is currently 6.2 download which is below the guaranteed  minimum of 8.0.I have rebooted the router for 30 minutes. It reconnects sometimes with a better speed and then drops.I have tried Live Chat but cannot get to chat to any one but the Virtual Assistant.

0 Likes
44 REPLIES 44

Philile-TT
Support Team
Staff
Private Message
Message 41 of 45

@Yorky678 kindly accept my sincere apologies for the inconvenience caused, I will assist you with this. Are you currently at home where the TalkTalk services are installed? 

Phili
0 Likes

Message 42 of 45

OK, let's see what the support team make of it when they pick this up. 

0 Likes

Yorky678
Conversation Starter
Private Message TalkTalk
Message 43 of 45

There is no problem with the landline. When I go to my TalkTalk account it indicates that no fault can be found and everything is fine.

0 Likes

ferguson
Community Star
Private Message TalkTalk
Message 44 of 45

Have you noticed any issues with your voice service, such as noise on the line? Subject to that, this has been flagged up to the support team and you should expect a response from them on here tomorrow.

0 Likes