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FIbre Support

Get expert support with your Fibre connection.

No internet!

jace777
Chat Champion
Private Message TalkTalk

on ‎09-04-2024 11:33 PM

Message 24 of 24

None since this afternoon or before in London SE1 worst in maybe 10 years,please help urgently Jace!

JASON
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23 REPLIES 23

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to jace777

on ‎18-10-2024 06:44 AM

Message 21 of 24

Morning,

 

I'm sorry for the delay. I can see that the line test has detected a potential external fault and the fault has been raised to Openreach for further investigation. We'll check later on this afternoon for an update for you.

 

Thanks

 

Michelle

 

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jace777
Chat Champion
Private Message TalkTalk

on ‎18-10-2024 05:12 AM

Message 22 of 24

Noi can't test another one sorry 9 hours off now it said engineer testing near 7 hrs ago!

JASON
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Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎10-04-2024 07:20 AM

Message 23 of 24

Morning jace,

 

I'm sorry to hear this and I will take a look now. The voice line test is clear, however the broadband line test is inconclusive. Does your main socket have a test socket? If it does then could you connect the router at the test socket please so we can re-run the line test again. Do you also have an alternative router?

 

Thanks

 

Michelle

 

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