No internet

[Chez8]

How long will it be down for ? Orange light just flashing after resetting it 

[nomfezeko-TT]

Thank you for adding this @Gliwmaeden2 , we are always willing to help our customers, we can always look into their issue and run checks if they are having issues with their services and not affected by the maintenance. 

-Fez. 

[Gliwmaeden2]

@Chez8, are you a CityFibre customer in one of the locations displayed in my initial reply?

If not, it's essential that you complete your community forum profile (as previously mentioned) for staff to look into your particular situation. 

If you no longer need help, please let us know that the situation is resolved for you.

[nomfezeko-TT]

I have checked into this @Chez8, we're aware that some CityFibre customers connected in the following areas are currently experiencing a loss of service due to a variety of planned or emergency maintenance work:

• Glasgow
• Inverness
• Aberdeen

The affected customers may be unable to use their Broadband services for the duration of this outage and shall be notified once everything is back to normal. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore the service as soon as possible. You can check your service status using the following link: talktalk.co.uk/servicestatus for further updates. Please also note that you can check your service status in MyAccount. I will respectfully ask for your patience in this situation and guarantee you that the team will resolve it.

Thanks, 

-Fez. 

[nomfezeko-TT]

Hi there @Chez8 , thank you so much for reaching out to us, we are so sorry you are contacting us regarding an issue with your services, I will get this checked for you and provide you with an update shortly. 

-Fez. 

[Gliwmaeden2]

There's this showing in Service Status Dashboard, @Chez8:

 

But there was already daytime maintenance publicised for Glasgow all week till the 15th, inclusive. 

If you are in that area, there's nothing to be done until it's supposed to be more generally resolved. If you have an individual case elsewhere it can be looked into by staff, but you need to add your Talktalk phone number or account number to your community profile for the support team to identify your account. 

Go via your avatar; settings; Personal Information. SAVE CHANGES. 

Other planned maintenance may overrun: