Slow Router Output.

[vicandor]

Hi.Just switched to Fibre 150,and all new cables installed on Dec.5th.Am getting reasonably constant speed to the new router,but not to my devices,speed drops to around 30,after 6mtrs.As talktalk do not seem to offer an alternative router,should I purchase one with a more powerful signal,plus I need to have the phone port as well.

Thanks,Vic.

[nambuso-TT]

No worries @KeithFrench thank you so much for that.

[KeithFrench]

Hi @Philile-TT 

I am currently trying to talk the customer via PMs, through providing me with some diagnostic information. I'll update when I have received this.

[Philile-TT]

@KeithFrench thank you for your support. 

[KeithFrench]

Hi @vicandor 

Do not worry about interpreting the results; I will do that for you. I will send a PM to you that contains a link to a guide of mine on Wi-Fi interference. It is quite lengthy (approximately 30 pages), but you will likely only need to review three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Please collect the required screenshots and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & uploading them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[vicandor]

Hi Keith.Thank you so much for your kind offer.Would be only too pleased to take up your offer.

Thanks,Vic.

[KeithFrench]

Hi @vicandor 

It is important to find out why this is happening, the router itself is unlikely to be the culprit, which is where I can often help.

Wi-Fi interference (nothing to do with electrical interference) can cause:-

1. Slow speed,
2. intermittent dropouts,
3. breaks in the signal,
4. no signal at all,
5. or no internet access.

This can affect one or more devices. This can also lead to a permanent reduction in the speed of one or more devices. No ISP can be responsible for your local environment; this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers far more from Wi-Fi interference than the much faster 5GHz band. However, the 2.4GHz band has a longer range than the 5GHz band and can penetrate walls better. This may very well change depending on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves my sending out a guide to help you get important diagnostic information for me. I will then analyse these results for you and recommend changes to your router configuration, if required.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.