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FIbre Support

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Slow internet

Jacky6
First Timer
Private Message TalkTalk
Message 3 of 3

My usual speed is around 31, but I sometimes get the BBC iPlayer freezing; I also sometimes get a message when using Zoom saying 'your internet is unstable' or similar, then freezes off and on.  Is there a problem with my router or will a wi-fi extender kit that boost signal help.  I've tried all the Talktalk tests and am told there's nothing wrong.  The router is several years old.  I've been looking for a replacement router, but it is difficult to find the correct type.  Any ideas? Thanks.

johnhobday
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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi Jacky,

 

Do you still need assistance with this?

 

Thanks

 

Michelle

 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 2 of 3

Hi Jacky,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

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