Urgent Help for Significantly Reduced Speeds!
on 22-02-2022 09:33 PM
Message 13 of 13
Hi,
I have had the Fibre 65 Package since last year now and it had all run smooth from after the stabilisation period but now, for the last three days, the connection has being reduced from an average of 40 - 60 mbps to 1 - 3 mpbs (download). I have tried solutions on the service centre which none have worked and I cannot get through to customer service. I have tried factory resetting the router and have only connected up to one device and this has still not worked what can I do to get this sorted?
.docx file included with Speed Test Screenshot.
Thanks,
Tracy A.
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12 REPLIES 12
on 24-02-2022 01:17 PM
Message 1 of 13
Hi Scorpio71181
Openreach have now closed this fault.
Please can you retest and let us know how the connection/speed compares?
Thanks
Debbie
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on 24-02-2022 08:18 AM
Message 2 of 13
Hi Scorpio71181
No problem. I will check on this again later this afternoon.
Thanks
Debbie
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on 24-02-2022 08:10 AM
Message 3 of 13
Ok thanks for telling me!
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on 24-02-2022 08:00 AM
Message 4 of 13
Hi Scorpio71181
The fault appears to have been assigned to a line engineer this morning so we should hopefully receive further updates later today.
Thanks
Debbie
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on 23-02-2022 07:53 AM
Message 5 of 13
Hi Scorpio71181
No problem. I will check on this fault again tomorrow for any additional updates from Openreach.
Thanks
Debbie
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on 23-02-2022 07:47 AM
Message 6 of 13
Ok, thanks for your help!
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on 23-02-2022 07:46 AM
Message 7 of 13
Hi Scorpio71181
Thanks for confirming this.
I have passed this fault straight over to Openreach to be investigated by a line engineer and we should receive further updates within the next 48-72hrs.
Thanks
Debbie
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on 23-02-2022 07:28 AM
Message 8 of 13
Hi Debbie, Thanks for your reply, the router is not connected to the test socket but I have tried this multiple times like the service center suggested
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on 23-02-2022 07:02 AM
Message 9 of 13
Hi Scorpio71181
I'm really sorry to hear this.
I've completed a line test which has detected a potential fault.
Is the router currently connected at the test socket?
Thanks
Debbie
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on 22-02-2022 10:06 PM
Message 10 of 13
OK, the support team will check as soon as they can when they are back online tomorrow.
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on 22-02-2022 10:04 PM
Message 11 of 13
Thanks for your reply,
we have suffered mild weather but not severe and our other TalkTalk services work without a problem!
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on 22-02-2022 09:40 PM
Message 12 of 13
Have you suffered any severe weather in your area recently? Is the phone service working OK with no noise on the line? Subject to that this has been flagged to the support team for you and they will respond as soon as they can.
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