Wi Fi Booster

[chappers]

Hi,

On renewal of my TalkTalk contract I was offered by Utkarsh on 27/02/2025 at 20.42
a WiFi Booster to increase my speed if I renewed  my package without any fee.

Also when discussing renewal of contract with loyalty Team it was agreed to replace my old Modem. 

To date I have not received any update of shipping of either, or confimaation that this has been actioned.

If you could kindly chase it would be much appreciated.

[Thabile-TT]

Thank you for your reply. I would love to listen to the recordings,  however we do not have the capability to do so on our end. I recommend that you contact the customer service department, and if you would like to have the recordings listened to, they can make the necessary arrangements

[chappers]

Hi Thabila,

Thank you for you prompt reply and reviewing my account.As you rightly point out the offers of a new modem and a wi fi booster were offered in previous conversations.However these offers were brought up when negotiating renewal of my contract with the Loyalty Team and were part of my renewal conditions.Can you please arrange to review the recording of my renewal, conversation,as cancellation of new contract is pending whilst still in the cooling off period if confirmation is not forthcoming.

Kind regards

Colin

[Thabile-TT]

@chappers I have reviewed your account and can verify that you were offered these options. Nevertheless, no action was taken because, during the discussion on 27/02/2026, it was noted that there was no response from your side. As a result, we could not proceed with adding the boost. On 08/03/2026, you engaged in another conversation regarding the package; however, no modifications were made since the offer presented to you indicated that you did not accept it. If you are willing to discuss or renew the package with us, I recommend that you call and review the options again with our specialist team using the details I provided in the previous post.

[Thabile-TT]

Hi there @ferguson thanks for the suggestion @chappers   thanks for getting in touch with us I will check this for you however if you would like to speak to our customer service department the contact details for them are ;

Contact number - 03451720088

Voice - Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed
Chat - Monday - Friday 8am - 9pm ; Saturday 8am - 7pm ; Sunday - 9am - 7pm
In App - Mon - Sunday: 9am - 6pm

[ferguson]

Do you have a record of this conversation? It will probably be best if you get onto the customer services team directly.