No broadband

[Talktyke72]

I have no current broadband. All lights are green but msg comes up as no internet. Could this be checked please 

[Thabile-TT]

Thank you very much for letting me know. Will you  (and anyone who lives with you) be able to contact emergency services while your services remain impacted?

[Talktyke72]

no

[Thabile-TT]

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[Talktyke72]

Yes

[Thabile-TT]

Are you currently at home, where the TalkTalk service is installed?

[Talktyke72]

Yes the connection is dropping. 

[Thabile-TT]

Before we conduct our checks, could you please confirm whether you are currently experiencing a dropped connection?

[Thabile-TT]

I apologize the issue appears to be ongoing. What I can do for you is to conduct checks for dropping connection.

[Talktyke72]

I've rebooted and been using the internet for the last hour and although it has been better than it was it is sometimes still dropping out 

[Thabile-TT]

You have confirmed that the internet is slow, this could also be due to that it was down for a bit. Please reboot and advise if issue still persist. 

[Talktyke72]

Yes that's correct - feels very slow 

[Thabile-TT]

Just to confirm the internet is back up but you experiencing dropping in connection? 

[Talktyke72]

Could we run a speed test for my line please. It's working but lagging quite a lot 

[Thabile-TT]

@Talktyke72 Thank you for confirming that your service is back, if you notice any issue again please don't hesitate to come back and let us so that we can further look into this.

[Talktyke72]

Looks like I'm back online 

[Talktyke72]

Thanks. I've rebooted the router but still the same issue 

[Thabile-TT]

@Talktyke72 Please kindly reboot your rooter for 30 seconds and let me know if the issue is resolved or not then we can take it from there if we need to run checks.

[Thabile-TT]

Hi there @Talktyke72 Sorry for this issue I will need to check your account to assist you resolve this matter.