Callsafe disappeared from my account after exactly the same contract renewal took place

[Padger]

Hi

O.k. So am having problems with no callsafe on my account.

A lot of info suggests its due to Voip and FTTP fibre changeover ( respectfully Talktalk teams as well)

I would like to suggest it definately and categorically cannot be.

The reason being I went live with FTTP 150 mbs and VOIP telephone calls over 18 months ago. And Callsafe worked perfectly fine from then and was showing and accessible in My Account and usable (ability to add and block nos)

Contract run out and since taking a new 24 month contract of exactly the same FTTP 150mbs and Voip calls last month (Sept 2025)

The Callsafe has disappeared from my account. So it cannot be the FTTP or VOIP!!

So it has to be something that takes place on the new contract update to the TalkTalk site.

So I would suggest there is a bug causing a confliction when contracts are updated.

Comments??? TalkTalk support team welcome.

Please feed back to website developers

[Mandisa-TT]

I completely understand, you will need to contact our Full Fibre Team and they will be able to assist you. 

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

[Padger]

But Call safe accessibility on my account remains not available

[amahle-TT]

Thank you for letting us know, should you encounter any issues with it please do not hesitate to reach out to our full fibre team.

 Have a good day and take care:).

[Padger]

Hi thankyou caller id sorted via phone no given

[amahle-TT]

Hi there, kindly contact our full fibre team and they will be able to assist you further:

03451720074
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

[Padger]

Also caller ID is also not working

[Gliwmaeden2]

It certainly needs clarification, @Padger.

I've asked staff to take a look at the wording. 

[Padger]

Not available for new customers I was told. Not new contracts. Old customers taking out new contracts retain it

[Gliwmaeden2]

I was looking for this announcement as it affected someone else recently, @Billx.

Infuriating that when you click through the items on that page, we just get given information about how Callsafe works, regardless of the fact that it's not available for new contracts. Will see if this can get tidied up a bit.

Well spotted!

[Billx]

Hi, @Padger 

Please go here, https://community.talktalk.co.uk/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=f...

At the top of the page, you will see that Callsafe has been withdrawn by TalkTalk in July.

That's about the only place that the announcement of the withdrawal is visible (even though they have lots of new articles on it).