Cisco Any Connect VPN issues

[Ben131]

I work for a large corporate, and over the last week or so my Cisco Any Connect VPN keeps on disconnecting.

It disconnects for a  minute and then reconnects, some times as often as every 5 minutes.

I've worked with my IT team and it is nothing to do with the laptop or connection, so it must stem from Talk Talk. I am using a eero router.

Need to have this solved asap or will have to begin the process of switching over the weekend.

[Michelle-TalkTalk]

Hi Ben,

I'm sorry for the delay. How many eeros do you have please? How far is your laptop from the eero? Does it happen if you are located right next to the eero? Have you tried resetting the eero and then re-setting it back up again?

Thanks

Michelle

[Ben131]

Hi Michelle - the VPN issues have continued, with the provision dropping off multiple times in the last hour.

any recommendations or next steps?

[Michelle-TalkTalk]

Hi Ben,

Thanks for confirming and please let us know how your VPN connection compares following the eero software update.

Michelle 🙂

[Ben131]

Thanks Michelle - a new update has appeared this morning so will begin the update now.

Only one EERO product, and the connectivity issue only relates to the device that has to use a VPN. The device is fine when using other WiFi networks, so must stem back to the router. 

hopefully the update fixes things 

[Michelle-TalkTalk]

Hi Ben,

Thank you. Can I just confirm, what version of firmware is showing on the eero? Does it show any new FW updates available? How many eeros do you have please? Is the connection dropping on all devices or just when using the VPN connection?

Michelle

[Ben131]

Updated thanks 👍🏻

[Michelle-TalkTalk]

Hi Ben,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[ferguson]

Sorry to see this, you are the first eero user I am aware of who has encountered this issue. The support team here will pick this up and respond as soon as they can when they are back online tomorrow.