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Full Fibre 150 problems

Private Message TalkTalk
Message 23 of 23

As a long time customer of Talk Talk on renewal this year I upgraded to the Full Fibre 150 with the Eero.  The Open Reach engineer advised the best place for entry to the house was in an upstairs bedroom and assured me numerous times the Eero would work well there.

Now I can’t watch Netflix on my Smart Tv downstairs, can’t get any wifi in my garden and after doing a live chat this evening with Talk Talk where the only suggestion was I paid £6 per month extra for total wifi, then after I refused kept me waiting for 25 mins with no further interaction, I am hoping for some help here if possible.  

Rosie 

Community Star
Private Message TalkTalk
Message 21 of 23

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the Eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional Eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.


The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

Support Team
Private Message
Message 22 of 23

Hi Rosie61


Please can you add your TalkTalk account number to your Community Profile, we can then take a look at this for you.