My contract ended at the end of April so what ever deals I was getting ended, I only noticed when the wife queeried why we were spending £70+ a month with talktalk !! It transpires that theyve been charging me £16 a month for unlimited UK calls (we dont have a land line phone) and use our Tesco mobiles.
Anyway I made my first mistake by using the TT website to cancel the unlimited boost last saturday all completed ok (or so I thought) . I then phoned CS to re up my contract which all went fine until she came back and said there was an order stuck in the system that they cant clear and she needed me to wait until monday when she would call me back.
To be fair she called me back yesterday and explained that she would put me on hold whilst she talked to a colleague about my problem. Thats when she put me on hold with that awful music, I wear hearing aids and that music sets them off its a painful experience. When she came back after 4 minutes she reported that she was talking to a colleague and would be gone for another "4 minutes" I asked if she could put me on hold without the music but she couldnt, this went on in "4minute" sessions for nearly an hour at which point she said she would have to escalate my case and would phone me back today at 10:00hrs its now 10:30 and going by past experience shes unlikely to back at all. If she doesnt it means I have to start the whole brain numbing experience from the start again. It took nearly a year of this for me to get fibre, I just dont have the will to go through it all again. Sky is only a couple of quid dearer but Ive been with TT from the start
