Router hub 2 flashing orange for over a month

[sharpep]

My hub 2 router hasn't worked for a month. Talk talk engineer has tried 2 different new routers and they all flash orange and don't connect. He also checked all cabling in the house. Service managers keep saying the line is fine but obviously it isn't. They were supposed to ring and book open reach again but nothing. Now apparently it's resolved but it isnt.

Only router that works is my 15 year old one that can't cope with all the connections. 

Should i be able to cancel my contract without charge as im not getting the service i paid for as the new routers dont work?

[Mandisa-TT]

Thank you @KeithFrench 

[KeithFrench]

Hi @sharpep 

Perhaps the internet connectivity is set wrong in the router?

To check this, please log into the router & go to:-

Dashboard > See internet settings > Manage advanced settings > Internet connectivity

What needs to be set here will depend on the type of fibre that you have. I am guessing that you have Fibre To The Cabinet & copper wires to your property? If that is so, click on the IPv4 button. In there, please ensure that:-

• WAN Address Type: DHCP
• VLAN Id: 101

If your fibre type is different, please tell me & I will advise on the correct settings for that.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[nambuso-TT]

Hi there @sharpep. I am very sorry to hear this and the fact that you are thinking of leaving TalkTalk. I can look into this for you by running checks to determine the cause of the issue. However as you did ask if you would be able to cancel your contract without any charges, you can refer to the below link to know more about our cancelations policy.

Cancel your TalkTalk service - TalkTalk Help & Support

[Gliwmaeden2]

You'd need to phone 03451 720088 to discuss your options, @sharpep , as they are the only people who can process cancellations.