How long for Digital Voice to activate?

[Nat301263]

Hi all, 

Just had city Fibre upgrade our Internet today 11/11/2025

(From Fibre 65 to Full Fibre 150)

Received a new hub from TT (Hub 2)

All the emails went got from TT said digital voice was included and we also received a email from TT saying installation was complete and "Don't forget to plug phone into green socket)

Internet is working fine. Speeds are good but phone is not working. 

Phone is plugged into green socket on Hub 2 and ethernet cable plugged from router into ONT box. 

No dial tone. 

We've restarted the router & Phone.

Do we have to wait for it to activate or do we have to so something ourselves? 

Thanks in advance 

[Mandisa-TT]

Hi @Nat301263 let us know if you are still experiencing the issue. If yes, please refer to our last post. Thank you @KeithFrench

[KeithFrench]

When is the go-live date? I know that the fibre has increased in speed, but if the go-live date is later than the installation date, not everything may work as yet.

You can easily check in the Hub 2 by logging in to it. Then go to the Advanced menu and look at the Voice Ports section. Does it show your line as registered & have your line number in the international format (+44 with leading 0 missing):-

Line number & registration status

[Mandisa-TT]

Hi @Nat301263 Thank you for reaching out regarding your phone service issue after your recent upgrade to Full Fibre. To ensure you receive the best assistance with your query, I recommend that you contact our Full Fibre team directly. They have the expertise to address specific concerns related to your installation and service.
 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Another option is to use the below link to chat to our live chat advisors who are always ready to assist with your issue.

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 They will be more than happy to help you resolve the issue with your phone.