I want to get a fibre connection to my house.

[Confused22]

The new fibre connection pit is 8 Metres from old copper one.  Work on the metre wide garden strip  is in hand and the fibre must be installed first.

I have tried the online support but can't get beyond the very annoying bot.

[Gliwmaeden2]

Moving this to the Full Fibre section, @Confused22  - you'd posted under TV.

Having said that, staff don't usually get involved in orders and for any queries about the service are pointing customers to ring 03451 720074 [Monday to Saturday].

[fr8ys]

Have you tried offers and upgrades via My Account?

Note that even though you may have a connection nearby that offers may not yet be available to TalkTalk due to partnering agreements.

[Gliwmaeden2]

Staff are not back on here before Monday, @Confused22.

Check opening hours here, because after initial questions the Chat should take you to a human being during LIVE hours:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

However "help with a new order" is not available on Sundays.