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Instagram reels buffering in wifi

Sarahb98
First Timer
Private Message TalkTalk
Message 2 of 2

For the past few months instagram has been buffering when watching videos whilst connected to my talk talk Wi-Fi. It’s ok on my 4g.  I’m on iPhone and iPad and they are both acting the same.  iOS 18.5. Is anyone having the same issues or have solved this issue? Thanks

 

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 2

Please can you elaborate by answering these few questions:-


1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on? 
3. If you have any wired connections, are they affected in the same way as wireless ones?

4. Does this affect video content from other sources and what about similar videos on other devices?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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