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Lack of connection from TalkTalk modem to ANYTHING!!

TheGlade
First Timer
Private Message TalkTalk

on ‎23-06-2025 07:30 PM

Message 6 of 6

A talktalk engineer installed a modem last week while I was out. I have no telephone connection nowand my TV is still connected to my old Virgin Medai modem

Labels:
5 REPLIES 5

kanya-TT
Support Team
Staff
Private Message
In response to TheGlade

on ‎27-06-2025 02:14 PM

Message 1 of 6

Hey there, @TheGlade. Can you confirm if an engineer was eventually booked for you. Kanya

0 Likes

ferguson
Community Star
Private Message TalkTalk
In response to TheGlade

on ‎26-06-2025 06:52 PM

Message 2 of 6

@TheGlade 

Best not to to post your mobile number in public, add it to your community profile here where only you and TalkTalk can see it.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

TheGlade
First Timer
Private Message TalkTalk

on ‎26-06-2025 06:37 PM - last edited on ‎26-06-2025 06:48 PM by

Private Message TalkTalk

Message 3 of 6

I look forward to the arrival of your engineer. If he has ano problems connecting with me, use my mobile number *removed*

0 Likes

Mandisa-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

on ‎24-06-2025 08:13 AM

Message 4 of 6

Hi @TheGlade we will need to run checks on your line, just to confirm your TalkTalk modem is not working and you are using your old provider's equipment at the moment?

Gliwmaeden2
Community Star
Private Message TalkTalk

‎23-06-2025 08:35 PM - edited ‎23-06-2025 08:39 PM

Message 5 of 6

@TheGlade,

 

You've posted in the email section, but I'll move this thread to Full Fibre for attention from staff, as it appears to be an issue with the installation. 

 

They'll be on here after c 8am in the morning. 

 

You can also try to speak to the Full Fibre team directly through Chat or phoning during the day. 

 

03451720074 after 9am.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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