Internet broken

[toiletrage]

Please help 

[peteb99]

Hi Toiletrage,

The fault light just means that the AA battery backup isn't working but it doesn't cause a problem unless you have a power cut.

The LOS should be blank and only lights up to indicate a problem (Loss Of Service).

However, the PON light should be on, it's not in your picture, which is a problem.  It should be steady or blinking but not completely off.   It means that you're not getting through to the network.

[Chris-TalkTalk]

OK thanks. Could you take a look at the following help article. The 'Fix it' section gives information about the lights and troubleshooting steps. Hope this helps

Chris

[toiletrage]

Hi Chris. No it's still down. Do the lights indicate what's broken?

[Chris-TalkTalk]

Hi toiletrage,

I'm sorry to hear that you're experiencing problems with your service. How are you getting on, is it still not working?

Chris