Internet keeps dropping out

[MartynA33]

My internet keeps dropping out. I’m sick of turning it off for 20 minutes and rebooting it every week.

i have done all the tests for the incoming line many times (no issues found)I have followed the check list for the internal  setup but nothing has changed for the last few years  when I have had no issues.Can I get a free replacement router from Talk Talk as I believe that is the cause of the problem. 

[Debbie-TalkTalk]

Hi @MartynA33 

Have you received the replacement router?

[Debbie-TalkTalk]

Hi @MartynA33 

Thanks for updating your Community Profile.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

[Debbie-TalkTalk]

Hi @MartynA33 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

When this happens, what is the exact state of the light(s) on the front of the router?