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Network cable re-routing

adambish1
First Timer
Private Message TalkTalk

on ‎01-12-2025 10:44 AM

Message 4 of 4

I am having a new front door fitted to my house. The door fitter has been to do a survey and noticed that a cable from the Openreach Customer Service Point runs through the existing door threshold. The door fitter is not willing to cut through the threshold in case he is liable for damages to the network. 

 

I need an engineer to come and visit to check if the cable is still in use and, if so, to re-route the cable so it does not go through the threshold (or if not in use, remove it).

 

I realise this is most likely an Openreach engineer visit, but I cannot book that myself (they are unwilling to talk to me about it direct) - it would have to be via TalkTalk.

 

I have tried using the TalkTalk Digital Assistant Chat, but that has just pointed me towards an un-monitored Openreach email address and a phone number for reporting dangerous telephone poles.

 

Can someone help?

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3 REPLIES 3

siphosethu-TT
Support Team
Staff
Private Message

on ‎01-12-2025 11:43 AM

Message 1 of 4

Hi there @adambish1, please do as @fr8ys advised as that's correct.

 

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎01-12-2025 11:02 AM

Message 2 of 4

Hi,

 

You can arrange this yourself by filling in a form on the Openreach website.

 

They should contact you to discuss within 3 days 

 

Details can be found here.

 

https://www.openreach.com/help-and-support/object-to-move-or-remove-openreach-equipment

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Divsec
Community Star
Private Message TalkTalk

on ‎01-12-2025 10:53 AM

Message 3 of 4

Hi @adambish1 your post has been escalated and you should hear today 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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