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No external IP on Eero router talktalk / cityfibre

SimonRd
Team Player
Private Message TalkTalk
Message 43 of 43

Hi, 

i had fibre 900 installed yesterday - since then i still havent been able to connect to the internet

 

i have 4 lights on the ONT anda blinking blue light on Eero.  when i try and connect i get an error saying no external IP 

 

Thanks 

 

Simon  

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42 REPLIES 42

SimonRd
Team Player
Private Message TalkTalk
Message 21 of 43

i had a text message at some point but i'm not sure when as i only noticed it late last night.  

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Message 22 of 43

Morning Simon,

 

Can I just confirm, if the team made contact since your last post please as I received confirmation after I left that they have made contact?

 

Michelle

 

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SimonRd
Team Player
Private Message TalkTalk
Message 23 of 43

i would imagine its getting close to the end of the work day and wanted to ask if there were any  updates.  

 

Simon  

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Message 24 of 43

Hi Simon,

 

I'm really sorry. This has been re-escalated and I will let you know as soon as I have an update.

 

Michelle

 

SimonRd
Team Player
Private Message TalkTalk
Message 25 of 43

yes someone phoned on friday from talktalk and promised he would phone back the next day with an update but didnt.  

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Message 26 of 43

Hi Simon,

 

I've escalated this straight back to the team now. Can I just confirm, has anyone called you from the Faults Team since I raised this over?

 

I'll post back as soon as the team reply to me.

 

Thanks

 

Michelle

 

SimonRd
Team Player
Private Message TalkTalk
Message 27 of 43

No nothing has changed 

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Message 28 of 43

Morning Simon,

 

I've received an update from the team to advise that the fault has been resolved. Is this correct, and is everything now working ok for you?

 

Thanks

 

Michelle

 

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SimonRd
Team Player
Private Message TalkTalk
Message 29 of 43

Thank you 

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Message 30 of 43

Hi Simon,

 

I'm sorry for the delay. I've contacted the team again now and asked for an update on this fault.

 

Thanks

 

Michelle

 

SimonRd
Team Player
Private Message TalkTalk
Message 31 of 43

oh damn  - thanks 😞  this really has been annoying 

Message 32 of 43

Staff won't be on here this late in the afternoon, @SimonRd.

 

Check back during the day on Friday. 

 

There won't be staff support over the weekend either. 

Gliwmaeden2, a fellow customer.

SimonRd
Team Player
Private Message TalkTalk
Message 33 of 43

hi just wondering if there has been any updates since this was escalated 8 hours ago?  i dont want to nag - but this has been going on for days now 

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SimonRd
Team Player
Private Message TalkTalk
Message 34 of 43

ok thanks 

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Message 35 of 43

Hi Simon,

 

Not as yet but the team did confirm that they would look into this so I'm hoping to know more soon.

 

Thanks

 

Michelle

 

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SimonRd
Team Player
Private Message TalkTalk
Message 36 of 43

Any updates on this? 

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SimonRd
Team Player
Private Message TalkTalk
Message 37 of 43

Thank you 🙂  

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Message 38 of 43

Hello,

 

Thank you for confirming. I've escalated this straight to our Faults Escalation Team now and I will post back here as soon as I receive an update. It's possible that the team may also try and contact you directly.

 

Thanks

 

Michelle

 

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SimonRd
Team Player
Private Message TalkTalk
Message 39 of 43

yes - he came back yesterday 

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Message 40 of 43

Morning,

 

Thank you. I'm just looking into this for you now. Can I just confirm, has the engineer been back since the installation date?

 

Michelle

 

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