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OpenReach Install caused damage

HoodSD
First Timer
Private Message

on ‎21-03-2023 08:43 PM

Message 3 of 3

Hi

 

My fibre connection was installed this afternoon and all seemed to be well. However, I’ve now turned the TV on to find no satellite signal. I went outside and saw the Open Reach engineer has drilled through the satellite cable when running the fibre cable on the outside of the house.

 

I now have no TV and is too late to get hold of customer services- I’m not even sure what option to select as this isn’t a problem with my new service itself.

 

I can arrange to get it fixed but I’d like compensation for this - we only had the satellite fitted 2 years ago and the cable was definitely damaged today. 

Could someone advise me on how to get this sorted please? 

Thank you 🙂

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2 REPLIES 2

HoodSD
First Timer
Private Message

on ‎21-03-2023 09:22 PM

Message 1 of 3

Thank you for such a quick response! Much appreciated 🙂

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎21-03-2023 08:51 PM

Message 2 of 3

For damage to your property, you can contact Openreach yourself, @HoodSD:

 

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy.htm...

Gliwmaeden2, a fellow customer.

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