OpenReach Install caused damage

[HoodSD]

Hi

My fibre connection was installed this afternoon and all seemed to be well. However, I’ve now turned the TV on to find no satellite signal. I went outside and saw the Open Reach engineer has drilled through the satellite cable when running the fibre cable on the outside of the house.

I now have no TV and is too late to get hold of customer services- I’m not even sure what option to select as this isn’t a problem with my new service itself.

I can arrange to get it fixed but I’d like compensation for this - we only had the satellite fitted 2 years ago and the cable was definitely damaged today. 

Could someone advise me on how to get this sorted please? 

Thank you 🙂

[HoodSD]

Thank you for such a quick response! Much appreciated 🙂

[Gliwmaeden2 · Accepted solution]

For damage to your property, you can contact Openreach yourself, @HoodSD:

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy.htm...