PON light off, LOS light on, Engineer booked but no show...

[NikittaBourne]

On the 27th at 10am my connection suddenly dropped, the PON light is off and LOS light red on the ONT. 

After an hour on the phone I got it reported and need Open Reach to visit my property. I agreed to an appointment via Live Chat on 28th June for today AM but I've not heard a single thing from Open Reach. 

Is my connection dropping like this going to be a thing? I've been with TT a month and already getting this bother. 

Anyone know any potential fixes?

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this and also for the delay in getting back to you. I'm not sure why your post didn't get pulled into our escalation queue. Do you still need assistance with this?

Thanks