My name is Ian Oddy and I have fibre 150 + voip with TT. 4 months ago I took a free trail of BRSK fibre to try improve the speed of broadband connection up in my sons room for his PS4. It was no good so I cancelled after 3 days.
Despite insisting on not taking my phone number they did so behind my back and despite several calls to both service providers they both insisted it was down to the other to get it back. Eventually it stopped working so I contacted TT to report the issue. They attempted several times to fix the problem over around a month including several arranged phone calls lasting over two hours to see if it was fixed they finally concluded it was down to BRSK porting my number against my wishes so said they would get it resolved. Three weeks later it was the same so I got in touch again and asked if upgrading to fibre 500 was possible and would help me. They took all my details again and ordered it for me here I am 4 weeks later after one cancelled order ( why I don’t know) they took my details again and promised me they would get it fixed.
After a complaint two days ago and several totally useless texts full of apologies I tried to ring today and was pushed onto text messaging by their automated Sara and got an agent called Sohab who took a couple of details then said they’d put me in touch with the technical team and not to disconnect. I waited over an hour and even asked if anyone was there but nothing.
The whole story smacks to me of either total incompetence or they are taking the Michael out of me for daring to have a free trial with someone else. All this time for around 3 months I have carried on paying my DD every month. But I have had no home phone all this time. My next move is to cancel the payments and leave to go elsewhere because the fibre 150 is still slowing down at night and morning. Leaving our sons games unplayable at times.
Ian Oddy
Sent from my iPhone
Leagueman
