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Return old router

Alan1954
First Timer
Private Message TalkTalk

on ‎11-05-2025 12:36 PM

Message 3 of 3

Just had fibre 150 installed and i have noticed that the new router doesn't transmit as far as the old router did now ive been asked to send back the old router, but i want to keep it and send back the new one.

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2 REPLIES 2

sabelo-TT
Support Team
Staff
Private Message

on ‎12-05-2025 08:58 AM

Message 1 of 3

@Alan1954, sure you can return the new router so long as the old router will not affect the performance of your services as a whole. 🙂 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎11-05-2025 01:19 PM

Message 2 of 3

What make & models are the old & new routers? Are you using Digital Voice (VoIP)?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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