Stuck order on future fibre

[Technet]

My Future Fibre order has been 'stuck' in system since last September 2022. Despite raising a complaint, I get a call from different case handlers every week to say they are working to get stuck orders removed and place new order. We are now in April 2023 and this is really shocking.

Any advice? Who can I escalate to?

[Debbie-TalkTalk]

Morning technet2

I've replied to your Private Message.

Thanks

Debbie

[technet2]

Thanks have responded to private message

[technet2]

Gilwmaeden I have updated profile details. Had to create 2nd account as technet2 as cannot access technet for some reason.

[Debbie-TalkTalk]

Hi technet2

Thank you. I'm just sending you a Private Message to confirm some details.

Debbie

[technet2]

Debbie I am having issues logging so had to create a new account here. I will update my details as requested for tech net 2 profile. Please could you look at this.

[Debbie-TalkTalk]

Hi Technet

I'm really sorry to hear this.

Please can you update your Community Profile to include your name, TalkTalk landline number and FTTP order number. We can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

I can escalate this for you, @Technet, but there's unlikely to be staff support before Tuesday. 

Ensure that your community forum profile details are complete with your Talktalk landline number  / account number in the profile area. 

Go via your avatar/name; settings; Personal Information. SAVE CHANGES. 

Any extra details can go in Private Notes, at the end of that section. Again, SAVE CHANGES.