Unable to connect to work VPN
on 11-05-2023 01:15 PM
Message 9 of 9
Hi,
Hoping somebody can help me as I've spoken to 3 members of technical team over the phone with no success! ☹️
I am unable to connect to my work VPN through my home internet connection.
I can connect from my parents, grandparents, brothers houses and also from mobile hotspot.
I have read several threads where this could be a firmware issue.
I am with City Fibre through TalkTalk.
Hoping somebody can help!
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VPN
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8 REPLIES 8
on 11-05-2023 01:38 PM
Message 1 of 9
Hi idris67
I'm so glad to hear this 🙂
I've sent you a Private Message with a link to a short survey for the Community.
Thanks
Debbie
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on 11-05-2023 01:34 PM
Message 2 of 9
Hi Debbie,
Issue resolved!
Thank you very much! 😃
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on 11-05-2023 01:31 PM
Message 3 of 9
Hi idris67
All updated, please can you retest?
Thanks
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on 11-05-2023 01:28 PM
Message 4 of 9
Hi idris67
Thank you, I will post back to confirm once this has completed.
Debbie
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on 11-05-2023 01:27 PM
Message 5 of 9
Hi Debbie,
Yes that's fine
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on 11-05-2023 01:26 PM
Message 6 of 9
Hi idris67
Perfect thank you 🙂
Will it be ok for me to update your firmware now?
This will take no longer than 15 minutes, please can you leave the router switched on.
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on 11-05-2023 01:22 PM
Message 7 of 9
Hi Debbie,
Thanks for the quick reply 🙂
I have added this to my profile.
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on 11-05-2023 01:18 PM
Message 8 of 9
Hi idris67
I'm sorry to hear this.
Please can you add the serial number from the back of your router to the Private Notes section of your Community Profile, I can then take a look at the firmware for you.
Thanks
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