VoIP not working

[CherryPicker9999]

I upgraded to TalkTalk Full Fibre last Friday with an Open Reach connection (TalkTalk will not provide VoIP on City Fibre lines in the area, unlike Vodafone).

The "landline" phone is plugged in to the router.

VoIP does not work.  If I call my own number, I get the message:

"This person's phone is not currently available."

I rebooted the router and there is no difference.
Any idea what the issue is?

(On my mum's home her Vodafone VoIP worked immediately on install).

Regards

[mandisa1-TT]

Thank you so much for the support @KeithFrench 

Hi there @CherryPicker9999 and thank you for updating us the fault has now been fixed.

[CherryPicker9999]

Yes it is as expected.

TalkTalk told me there was a network connection issue at their end since Wednesday and their engineers are working on it.

It appears to have been resolved, as my phone now rings.

Thanks for your help.

[KeithFrench]

Hi @CherryPicker9999 

Thanks for that. Assuming you have the landline connected to the Phone port on the back of the Hub 3, that should be all you have to do. However, a simple check will see if it has registered or not. If you now log into the router. On the initial page, click on the Digital Voice tab on the left. On that page, it should show the Connection Status as Online and display your phone number (minus the initial 0) below that:-

Digital Voice

[CherryPicker9999]

TalkTalk Wi-Fi Hub 3

© TalkTalk 2025

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Firmware Version: SGEK10004A00

[nambuso-TT]

Thanks for your assistance, @KeithFrench.

[KeithFrench]

Hi @CherryPicker9999 

Assuming that you have the Sagemcom WiFi Hub 3, please open a browser and go to it's log in page of 192.168.1.1 (unless you have changed this IP address. If you look at the bottom of the page, what firmware version is it running?

[nambuso-TT]

Hi there @CherryPicker9999. I am very sorry to hear this. As you have a future fibre package please contact the future fibre department using the below number so that they would be able to look into this for you. 

Contact Number: 03451720074  

Opening Hours: 

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Alternatively, you can use the live chat link: 

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre