What’s app Wi-Fi calls keep reconnecting

[Spatel28]

For months now when I make Wi-Fi calls using what’s app it keeps reconnecting. And saying poor connection. The same issue occurred on different devices (2 different phones and iPad). I have tried re starting the rooter but to no avail. I have tried to do a line test but I get a message saying it can’t do one ( this is because our broadband is on full fibre and I have a physical separate phone line.) It now getting very frustrating. Can someone please look into why this is happening and fix the issue as it been going on for several months. (Think it been since the fibre line has been connected  last year)

also am having issues using the physical phone line as it cuts in and out and sometimes even disconnects. 

[Chris-TalkTalk]

Hi Spatel28,

Do you only experience problems with whatsapp, does everything else seem to be OK?

Chris

[Spatel28]

Details are updated thanks.

[Michelle-TalkTalk]

Good morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle