WiFi constantly cutting out

[jdudley]

Hi all,

WiFi is dropping every few minutes. I reset the router each time and it's driving us nuts. Can't use it. Any ideas? 

[Michelle-TalkTalk]

Hello,

Thank you. Our engineers are currently investigating this and they have asked us to check if you are currently using any apple devices? If so then could you confirm what version of IOS is on the devices please?

Thanks

Michelle

[jdudley]

Michelle, I'm using WiFi hub and have a white light constantly but the internet is dropping out every 30 mins and I'm constantly resetting the router. 

[jdudley]

I have updated my profile with all the required info. Please can you tell me what is happening. So many people having issues and can't speak to anyone, this is a complete joke. 

[Michelle-TalkTalk]

Good afternoon,

I'm sorry to hear this. Are you using the wifi hub or eero please? Does the light remain white when the connection drops out?

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[DJI_MINI_2_SE]

Run a network health check on an eero, you can do the following:

1. Open the eero app
2. Tap the Settings tab
3. Select Help
4. Select the issue you're having, such as "My internet is slow" or "My internet connection drops"
5. Follow the prompts
6. View the results and suggested next steps 

[Gliwmaeden2]

Complete your community forum profile details, @jdudley, and staff will reply during the day. 

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.