We want to help our customers get the most out of our services, and we're here to help should you need us. If you use My Account, you can view and pay your bill or check for any updates to your account. You can also use My Connection to diagnose and fix problems with your broadband connection, as well as view your Wi-Fi usage and speeds.
TalkTalk PLUS Customer? Get support and chat with us in the PLUS app. Download the app to contact us or manage your account.
If you still need a helping hand, you can contact us using the following channels:
New: See how your connection is performing, test your connection and raise service issues.
Our Chat experts are on hand to help you with any concerns, such as questions about your bill or to help you resolve any technical problems with your service. Please see our Live chat opening hours for each department.
We will prioritise our phone lines for customers who have already registered as needing additional accessibility support. Our dedicated team supports our customers 7 days a week. Please see our Telephone opening hours for each department.
You can call us free of charge from your TalkTalk phone, where our team will be happy to help answer any questions you may have. If possible, please have your account details available when calling — you can find these on My Account or on any of your bills if you need them.
The Text Relay Service provides text-to-voice and voice-to-text translation for those who are deaf, hard of hearing or speech impaired with the aid of a relay assistant. To call us using text relay, dial 18001 followed by 03451720088. For more information about the service, check out Using the Text Relay Service.
We know that some of you may need to speak to us, depending on the nature of your question. If you want to use chat or a phone our opening hours may vary, you'll find details of what we're able to help you with below;
Monday to Friday 8AM to 9PM, Saturday 8AM to 7PM, Sunday 9AM to 7PM.
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Open seven days a week 9AM to 7PM.
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Monday to Friday 9AM to 7PM, Saturday 9AM to 6PM and closed on Sunday.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options