Do all TalkTalk case managers have access to the same data?
Three faults back in my six years with TalkTalk, the Case Manager was a former Openreach Engineer and was very helpful. They confirmed they could see exactly the circumstances I was reporting. I had had conversations during a previous fault with TalkTalk network engineers who told me what to look out for and how to report it.
Some Case Managers seem to be so scripted they appear to be incapable of listening or helping.
Is there a hidden group of troubleshooting Case Managers? The one I am dealing with now is a replacement for one that initially replied to my complaints to Tristia Harrison [CEO of TalkTalk]. The current one is so much better than the first one.
