Copper landline switch over to VOIP

[RHG06]

Hi, I have received two letters now asking me to contact you by telephone, 0345 172 0034. I have tried to call but get a recorded message saying your operatives are busy and referring me to use your online chat service.

When I login to my talktalk account, I cannot locate the chat service, only the Community service.

Our house is serviced via TalkTalk with FTTP. I would like to register for Digital Voice prior to the 25 Feb 2025 cut-off. I do not wish to pay an additional £12pm for the copper line service. Looking at my account, I can see that I pay for an unlimited calls boost, £8pm, which I expect should now no longer be applicable with the switch to VOIP services?

Please can you confirm registration of my chosen option - Full Fibre with Digital Voice?

[Gliwmaeden2]

@RHG06, staff won't be back on here before Monday. 

I'll move this to the billing section for you, as that's where they check contract information. 

You don't need to be signed in to My Account to use Chat. You just need to pass security by clicking on any Chat link on Talktalk's pages, and answering a few bot questions first:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

VOIP calls are charged in exactly the same way as for ordinary calls from a Talktalk landline, so you'll still need to set up the boost with the new package to avoid call costs spiralling at 24p a minute etc.