I received an email 3 weeks ago from TT asking me to pick an option for my phone as my old copper wire is to be disconnected soon and I will have to pay an extra £12 a month if I want to keep it, also to reply by Feb 11th. I opted for the free set up choice, VOIP, telephone over the internet, and I've still have not received any communication, and yet my landline has went down and I can no longer make or receive calls!
I phoned TT today to ask what has happened to my landline and I just got shifted from dept to dept and was told to hold-on on each occasion so they can get me to the right person. Well after getting put through to finally the right dept after 40 mins they cut me off!!
Has my connection been switched? Is there an voice adaptor being posted to me so I can connect it to my eero router? Are you sending instructions on how to connect this? These are just questions that could have been easily emailed.
I'm extremely dissapointed and would like to know what is happening. I've had no emails whatsoever with regards to my switchover.
Has anyone else experienced this lately?
