New EERO sent with Digital VOIP box not working

[Cleon]

I received the new VOIP box to faciliate digital phone calls, along with a new EERO.

Problem is new EERO doesn't seem to work (blue flashing light constantly), and if I connect VOIP box to old EERO and try and use the Landline an automated voice tells me Device Not Recognised.

Any ideas?  Currently I have no Landline.

[KeithFrench]

I expect CityFibre, not Openreach, provided your full fibre. This means that there is a profile that needs to be changed to support the eero. It needs to be set to Profile T for an eero. Only TalkTalk can do this for you and as such I have asked one of TalkTalk's support to pick your thread up and change it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.