landline rings every 30mins

[lucy24]

Hi, I had this problem 26th March 2024, after having fibre installed, and Michelle from talktalk support fixed it thanks to Ferguson (community star) telling me it was a known problem.  

I have experienced regular drop-offs in router and landline over last 24hours, and contacted talktalk this morning, they did a factory reset of the router which (fingers crossed has fixed the broadband problem) but the ding every 30 mins on the landline is still there, which is annoying at best....please can someone from the support team pick this up and help?

[Karl-TalkTalk]

Hi

Do let us know here if you have any further issues.

Regards,

Karl. 

[lucy24]

Hey to you Debbie, 

package came yesterday, unfortunately not letterbox size but postie secreted it out the front....found it earlier when I arrived back and have just unwrapped it and plugged it all in...the phone is doing a lot of dings, hopefully that will be an initial thing and once it's all solid lights will stop....but there is now a phone line that I can answer to the old folks now.

Thanks once again

[Debbie-TalkTalk]

Hi @lucy24 

Have you received the digital voice adapter?

[Debbie-TalkTalk]

Hi @lucy24 

No problem 🙂

It's on its way, please allow 24-48hrs for this to arrive.

Debbie

[lucy24]

Yes please….thank you Debbie

[lucy24]

Yes please : )

thank you

[Debbie-TalkTalk]

Morning @lucy24  🙂

It's small, the box should fit through the letter box. Are you happy for me to order this today?

[lucy24]

Hey Debbie, many apologies I have only just got back from a very long day at work...the internet was great all weekend...managed to watch the football yesterday and the only problem with that was the scoreline : )

Can I say yes please for the voice adapter, is that small enough to fit through letterbox or is that a knock at the door type piece of kit?

[Debbie-TalkTalk]

Morning @lucy24 

Sorry for the delay.

Has everything been ok over the weekend? I can send the digital voice adapter for you.

[lucy24]

Hey to you Debbie

I had a text conversation with Jamie on Wednesday afternoon after I asked how problem fixing was going, the outages were then still on-going and within that time, it had been resolved....the issue of area drop-offs and we were up and running again.  It seems to good, I wasn't in yesterday, but everything looks ok and today is running smoothly....so I believe zit is resolved.  My only problem now is marrying the corded phone back to the router, which someone mentioned you guys send a Digital Voice Adapter out, is that the case or do I actually have to start looking into it.

I thank you and Michelle for keeping me updated and investigating from your side : )

[Debbie-TalkTalk]

Hi @lucy24 

I've requested an update and I will post back here as soon as the team come back to me.

Thanks

[Debbie-TalkTalk]

Hi @lucy24 

No problem. I will post back here as soon as I receive further updates.

Thanks

Debbie

[lucy24]

Thanks Debbie, I can see there has been a voicemail, 24 secs, but when I try to listen to that it's just a blank, so I appreciate firstly, their attempt, but more so, your relay of what's happening

[Debbie-TalkTalk]

Hi @lucy24 

My colleague has advised that they have tried to make contact and have left you a voicemail.

This is the latest update on this fault:

Good Afternoon, We have identified a wider outage within the area which is affecting multiple services seeing intermittency. This outage is part of the wider outage in the area. We have raised a task with our network engineering team to investigate/resolve this outage. As soon as we receive any updates/ETA'S from our engineering team, we will update you accordingly. 

[lucy24]

: )

[Debbie-TalkTalk]

Hi @lucy24 

Apologies for this.

I will contact the team now to find out what is happening and I will post back here as soon as I have more information.

Thanks

Debbie

[lucy24]

Hi to you Debbie, 

there was a phone call due yesterday to update me on problem, but I didn't get one.  There have still been outages, the last one being this morning between 2am and 5:30am...so not sure if anyone has actually identified the problem and it's being addressed or not.  My neighbours also are still struggling to maintain connection.

[Debbie-TalkTalk]

Hi lucy24

Has my colleague been in contact with you since your last post?

[lucy24]

you star : )

[Anonymous]

Hi lucy,

Apologies, if they come back to me with any additional updates then I'll post an update here for you.

Michelle