Crackling on home phone line and unable to use online line checker as it crashes.

[MichaelT*]

Hello,

I have had a crackling on the home phone line for some time now and when trying to use the online line checking tool it tells there is a fault and that it needs further checking/investigation and that it will take 5 minutes. When I try to use this further link it immediately crashes and gives the message "We've run into a problem. We're working hard to resolve this issue" etc. etc. etc.

The phone line is unuseable because of this noise issue, and yes I have used several handsets and the problem is still there.

The noise is on both incoming calls and ouitgoing calls.

Please assist me.

Michael

[MichaelT*]

Hello Phili, No I don't

[Philile-TT]

Thank you for getting back to us @MichaelT* Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

[MichaelT*]

I am at home now and the line seems to be permanently engaged.

My apologies I did not know that I had to refresh the page to see a reply.

[Mandisa-TT]

Hi @MichaelT* thank you for bringing this into our attention, I will be able to run checks on your phone line to get a resolution to your issue, are you at home to proceed?