I assume you are worried about the switch to VOIP and fibre.
As you are vulnerable I suggest you register as such, if not already done.
When your time to switch comes this will be discussed with you and everything will be taken into account.
You might also wish to contact your personal alarm company to discuss this as they to will be making provisions for the switch.
To register please see here.
https://community.talktalk.co.uk/t5/Articles/Registering-your-accessibility-requirements/ta-p/258302...
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
