In a recent previous thread (last posted 24/06/2025) I complained about the complete loss of my digital landline for 20 days but this new problem might be regarded as less serious. Following the restoration of the digital phone service everything has worked well until last Friday morning, 11/07, when "caller display" of known contacts and numbers and all other incoming calls were displayed "withheld."
What's happened I thought! I logged in to My Account ,at approximately 3pm, to check the Privacy Features I had previously set up for my digital phone service. My choices of the free add-ons - last caller barring and caller display - were still selected (ticked boxes). Therefore, suspecting a TT infrastructure/software glitch, I decided to remove the two choices and after the usual waiting period for updating (as advised by the system) to then re-install my previous selections. I recall that this action had worked for some others in the community.
So on completion of the first stage (removal) I received, within 2 minutes, 3 separate emails entitled - "Thanks for updating your boosts and features" then "We've made the changes you asked for" and finally "your full fibre is live" (strange because it's been live for 4 years??)
It's now Monday 14/7 5pm and having waited over 48 hours for the system to update I've embarked on the second stage of restoring my previous choices - last caller barring and caller display. (put ticks back in boxes)
However, the BAD NEWS is, despite the warm emails received last Friday, and a number of attempts, the system is locked and I'm continually confronted with this TT advisory -
"Outstanding Order - you currently have changes pending on this account therefore you cannot make any further changes at present. As soon as all pending changes are completed, you will be able to make changes again."
So much for confirmation emails and when, after allowing a reasonable update period, the customer cannot manage add-ons as TT suggest is possible. Therefore please can Staff advise the "Service Department" of this anomaly and the need to reset my customer access to the system iin order that, once again, I can log-in to My Account and "Manage Add-ons," thereby, hopefully solving the fault in order that I can restore my chosen preferences..
It is frustrating that after taking TT's advice to change to digital voice, I've had more service issues with the phone in 5 months than in the previous 20 years.
